For further assistance please contact me at firstname.lastname@example.org. I will do my best to get back to you as soon as possible.
Store policies are also linked at the checkout page. However, it is very important to understand our refund policy. Please read carefully
We do not offer returns or exchanges on standard items. Please carefully read through the descriptions of all products in detail prior to purchasing as scent perception can vary from person to person, and we cannot exchange or return items based on perception or preference. Kindly also follow the "care information" based on each product. There is maintenance required when burning a Soy wax candle and ensuring it does not tunnel. Candle tunneling is not a defect of the product- it is whether or not the candle was burned long enough, wick trimmed properly, etc
If any of your jars are damaged during shipping, please send us an image of the broken product and we will gladly send a replacement. This will need to be done within 5 days of receiving the package.